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Vercel Security Checkpoint

Feature Request

Vercel appears to block both Firefox and Chrome on Android, and also Firefox on Desktop (Linux), but not Chrome on Desktop. All devices with same IP address…

If it was a free service, I would understand having a CAPTCHA. But for a paid service where a user logs in with an account and even has quite restrictive limits, this shouldn’t even exist imo…

Status: Investigating / Needs Repro13 comments

This request was merged into another request

Comments13

  • Mark Florkowski

    Team

    Due to a recent increase in DDoSes, we have needed to enable higher security on the checkpoint. Most users should not encounter this. Are you potentially using a VPN?

    • Rose Octopus

      Hi - I’m not seeing this quite often after my company enabled a proxy solution. Anything I can share to help diagnose the issue more with you guys?

      • Mark Florkowski

        Team

        To clarify, you are seeing it more or less now with the proxy?

        If more, if you can send the IP blocks your company uses to support@t3.chat, I can specifically allowlist them

        • Rose Octopus

          apologies, I am seeing it more with the proxy being enabled. Can I send these over privately to you?

  • Aqua Snowflake

    Same thing here. It’s annoying. Using VPN.

    When I reload, half of the time i get “verifying browser” than hangs.

    I get this every time I leave the tab in Edge for more than 5 minutes.

    • Mark Florkowski

      Team

      We are actively looking for more ways to better verify real vs bot users, but it seems like some VPNs are still messing with the identification. Are you logged in when you are encountering this?

      • Harlequin Star

        For me I am indeed logged in. I usually send a message then need to reload the page then retry the message :(

        • Mark Florkowski

          Team

          What VPN service are you using? Can you try accessing the site without a VPNP to see if you still have the issue?

          • Harlequin Star

            Only happens when I’m using a VPN. I use windscribe

            • Mark Florkowski

              Team

              Ah yup, ok. We are working on reducing false positives, but it’s difficult as many malicious actors use these cheap VPN services to get around blocks, so it is a continual game of cat and mouse trying to aidentify real users while still blocking attacks.

              • Harlequin Star

                Yeah is there a way to like filter out paid users 🤣 hahahah since I’m paid anyway, but I’m not sure if other paid users do random bullshit which makes you still wanna block VPNs hahaha.

                • Mark Florkowski

                  Team

                  We do try to, but there are some preflight requests I believe that we don’t have control over which mess things up :/ Working on continuing to patch up the edges as I find ways to