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"Subscribtion required" when I have a subscribtion

Bug Reports

Sometimes the app decides that I don’t have a subscription for around 10-15 min and I can’t do anything about it. It thinks I have free plan.

I’ve tried clearing the cache, hard reload etc.

It has been like this for 2-3 weeks, maybe more. Now I am unsubscribing.

Browser: Edge

Status: Closed3 comments

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Comments3

  • Mark Florkowski

    Team

    It appears that our payments provider had a brief outage this morning for approximately 30 minutes around 2AM PT.

    We are working with them to address this going forward to prevent service interruption.

    I apologize for the inconvenience

    Mark

    • Yellow Coral

      As I said, it has been like this for 2-3 weeks experiencing it multiple times daily :)

      • Mark Florkowski

        Team

        Are you using a VPN or proxy at all? Are you experiencing this on a mobile data connection or home internet. It sounds like you are experiencing some network related issues where T3 Chat is not able to confirm the subscription, so it falls back (incorrectly).

        I recently (end of last week) added some additional caching on subscription statuses to hopefully help with momentary network issues, have you been experiencing this still?