cant use my purchased purchased premium credits after my premium subscription expired.
idk if this is a bug but i bought $8 premium credits on top of my subscription to get 100 more messages. now my subscription is expired and i still have 10 credits remaining out of my extra 100 messages that were supposed to never expire but i cannot use them anymore. on the chat screen, it says that i need a premium subscription to use claude 3.7 even when i have 10 premium credits left. is this intentional? or is this a bug?
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Comments8
Mark Florkowski
Definitely a bug. Will look into this today
Apricot Hill
thanks for your response! appreciate the help!!
Mark Florkowski
Found the bug, should have a fix out later today after some reviews 👍
Apricot Hill
any update on when it will get updated in production? thanks again for the quick action though!
Mark Florkowski
So sorry this has taken longer than expected, I will do my best to get it today. (I just need to get final approval on the changes)
Mark Florkowski
Should be fixed now 👍
Apricot Hill
it works now, yeah. cheers!
Ivory Gust
Apparently did not work! I just made a purchase and it does not reflect the count correctly.
I think the intent is that “Premium” shows you what is left from your original premium subscription. And “purchased credits” shows the balance that is available once Premium is tapped out.
It isn’t clear though. And made me think something was terribly wrong with my purchase.
<See comments after image>
What about displaying it like this:
Available premium messages: 108
Subscription credits 8 of 100
Purchased credits 100 of 100
Purchased credits never expire