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App occasionally not loading

Bug Reports

About 50% of the times i try to access t3chat with arc browser, the app is not responding.

- the chat history is empty
- I can send a message
- the sent message does not appear in the chat
→ from there on nothing happens

Reloading the page does not change anything.

Sometimes it works to open a new tab. Sometimes that does not change anything.

Status: Completed12 comments

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Comments12

  • Coral Deer

    I’m having a similar issue

  • Mark Florkowski

    Team

    We are working on a more permanent fix for this, but usually it is related to multiple t3 chat tabs being open at once.

    If you don’t have multiple tabs open, restarting your browser usually works.

    This is a super high priority bug for us, and we hope to have the fix very soon (it’s unfortunately a rather deep problem :/ )

    • Bronze Narwhal

      I’ve tried restarting my browser too, but it didn't seem to work, but alright, good to know you're already on it. Thanks!

    • Gold Patch

      Great to hear that this is a priority! Though inconvenient, I can confirm that browser restarts consistently resolve the issue for me. In Arc on MacOS this is just CMD+Q to quit Arc completely followed by reopening Arc

  • Coffee Valley

    I have the same issue

  • Coffee Valley

    this is a video with my experience

  • Sapphire Geyser

    This happens very often during page refreshes. Guys, it's really annoying. Please take a look.

  • Amber Beach

    Also wanted to mention, when refreshing the page while this phenomenon occurs, none of the chat threads will load, the sidebar sits empty for a couple minutes until it eventually loads in.

  • Aquamarine Butter

    This keeps happening to me and is starting to make the app unusable :(

  • Sapphire Geyser


    Happens very often on page refresh.
    Extremely annoying, please take a look!

    Sometimes the app is stuck for always A MINUTE

  • Sapphire Geyser

  • Gold Patch

    The same happens to me as in the video below. I am using the latest version of Arc. often I find the only fix is to completely quit my browser and reopen it. clearing site data (cookies, localstorage, etc) might work but since Arc keeps tabs between restarts it’s been easier to just restart Arc